Annually, Goodman Networks deploys or provides maintenance on tens of thousands of network elements and over 6 million pieces of Customer Premise Equipment (CPE). During projects, we prioritize high quality service. Goodman Networks is a TL 9000 registered company.
With over 2,200 in-home technicians, we are fortunate to be one of the largest CPE workforces in the US. This team provides a wide range of in-home network services, including broadband, wireless, IoT, audio/visual/home security installations and maintenance calls, over 1.4 million times a year. We call this team our HomeCTO™s.
With several hundred technicians that provide installation and maintenance services on core, transport and edge devices, we also have one of the largest self-perform workforces supporting cell site maintenance programs and central office deployments in the US. We call this team our Mobile Smart Hands™.
Our 2,200+ technicians and our Closed-Loop Logistics processes are optimized to fit the needs of electronics retailers. We provide a unique scope of services, helping with all background logistics as well as supplying last-mile, impeccable customer support at your customer's home or business.
These technicians have all been specially trained on your products and can provide impeccable customer support in your customer’s home. Acting as their "Chief Technology Officer", our HomeCTO™s are prepared to answer any product questions, install and service your products, when necessary.
To help with the distribution of your products, we have a main warehouse in Memphis, Tennessee and 58 other locations across the country to help facilitate forward logistics including storage, staging and kitting. To distribute your products from our storage facilities directly to your customers, we have access to a fleet of approximately 2,200 trucks and technicians. When our technicians deliver and install your product, we call that integrated delivery. We provide integrated delivery on over 90 percent of our jobs annually.
In the unavoidable situation of post-installation home network issues or new equipment failures, Goodman Networks has a Network Operations Center and call center that are available 24/7. This allows us to quickly trouble-shoot issues, provide timely support to your customers. If an issue cannot be fully addressed remotely, Goodman Networks can quickly dispatch a HomeCTO to the site to assess the problem, fix it or implement your RMA process almost immediately. We pride ourselves on taking quality service seriously, and have a track record for effectively solving issues.
As you bring an exciting new device to market, or think about improving your last-mile deployment and maintenance solutions for your existing products, consider choosing Goodman Networks to help. With several thousand last-mile, white-glove technicians and our specialized electronics-focused logistics solutions, we help get your networking and IoT devices delivered and deployed to your valuable customers.
We have helped countless manufacturers increase their market-share with our scaled and efficient model. And, when a product doesn’t work as planned, we can provide the spares, tier 1 & 2 NOC/call center and RMA processing for electronics that is responsive to your customers when they most need responsiveness.