Leveraging our Maintenance Solution relieves our customers of the burden of these time-consuming activities and allows them to focus on more strategic initiatives.

In the highly-competitive wireless communications industry, network operators continue to look for ways to simplify their operations and reduce operating expenses.  Many have identified network maintenance and repair as an area for improved business processes and greater cost control.  With thousands of sites dispersed across wide geographies and requiring both routine and urgent care, wireless networks are indeed costly and complex to maintain.  Meanwhile, managing network maintenance and repair distracts carriers from vital tasks like marketing, application integration and customer service.

Fortunately for our customers, Goodman Networks’ 4,900 telecom professionals, network of hundreds of trusted subcontractors, national geographic presence and financial strength enable us to offer a carrier-grade maintenance and repair solution.  

The solution includes:

Comprehensive cell site care, including RF components, tower, building & grounds, power & ground systems, HVAC, weed abatement, snow removal and generator.
Execution of both routine, scheduled maintenance and emergency repair callouts in compliance with service level agreements.
Economies of scale associated with other large regional and national programs, including ongoing maintenance programs for multiple network operators.
Web and mobile device-enabled trouble ticket assignment, tracking, reporting and communication system.
Optional use of Goodman Networks' carrier class network operations center ("GNOC") for network monitoring and dispatch.
Ability to absorb carrier personnel, facilities, vehicles, tools, spare parts and supplies to facilitate an all-inclusive outsourcing arrangement.
The quality assurance, safety and responsiveness customers have come to expect from Goodman Networks.

Customer Challenges

  • Both fixed (maintenance) and variable (repair) costs
  • Significant investments in personnel, vehicles, facilities, tools, spare parts & supplies
  • Managing maintenance & repair distracts from revenue generation and customer retention activities
  • Lapses can result in dissatisfied customers, lost revenue and regulatory risk