Breaking the mold in Residential and Commercial Field Services

The Goodman Networks Field Services team concentrates on technology and providing a true turn-key solution for both Residential and Commercial clients. With one of the largest W2 Technician forces in the nation, we are the best solution for coast-to-coast projects for both installation and service. With 62 locations strategically placed through the U.S., we are a true nationwide solution with the experience and capability to complete large scale jobs and deployment.

A metrics driven company, Goodman Networks completes over 6,000 unique site visits daily with an average customer satisfaction score of 95%.

We set high standards and ensure these standards are continually met by providing face-to-face training in all of our locations across the country – and each session is customizable for key client relationships. Virtual classroom training, ongoing weekly follow-ups, and up-training capabilities are also used to ensure our teams are ready to perform to our high standard of customer service. Our COACH approach allows us to utilize online training as well as score and completion tracking; COACH also provides reporting of certified Technicians and their locations across the United States.

Commercial Focus

We provide personalized solutions for each individual business’ needs – whether it involves Wireless, Digital Media, Audio Video, Television, Internet, or any combination of those products, Goodman Networks can provide a best-in-class solution.

Whether a business needs assistance with Consultation, Product Design, Equipment Procurement, Equipment Delivery, Sales, Call Center Support, Installation, Service, or any combination thereof – Goodman Networks can build a package specific to each individual business’s needs.

In 2013 alone, Goodman Networks completed a variety of jobs across the nation.

Residential Focus

Goodman Networks focuses on building and perfecting a solid platform in Residential Service – and after several years of practice and perfection, we are the proven leader and turn-key solution. Our nationwide footprint of reliable Technicians are always available to provide both businesses and their customers with unparalleled service, from Sales and Call Center Support to Installation and Service.

We currently work with several premium clients in the Residential arena, ensuring their brand is represented to the fullest.

One of our many valued clients is DIRECTV – Operating nationwide with DIRECTV for almost 10 years in Residential Sales, Call Center Support and Dispatch, and Installation and Service has helped us to build our history of success within the Residential Platform.

Exceptional customer service and the ability to fulfill nationwide are two of our core competencies – utilizing those strengths, we engaged work with Exede. For the last four years, Goodman Networks has provided Exede with turn-key solutions in Residential Sales, Call Center Support, and Field Installation and Service.

No matter who our client is, we all have one common goal: ensuring the best customer experience and satisfaction.

We pride ourselves on being a customizable solution to meet each specific business needs, whether you’re looking for Sales, Call Center Support, Installation, Service, Residential Focus, Commercial Focus, or any combination, Goodman Networks can build a package that fits your specific business needs.